Policies & FAQs

At Open Blooms, we are an industry leader in providing delivery services on a wide variety of flowers and gifts. Your complete satisfaction is our top priority and every order comes with our 100% Money-Back Guarantee. We strive to exceed our customer’s expectations with quality, value and service.

100% Money Back Guarantee

Open Blooms is an industry leader because we offer a wide variety of thoughtful flowers and gifts, many with same-day delivery. Every order carries our 100% Money Back Guarantee. If you feel our product does not meet your expectations, please call us at 703-754-1200. Make sure your order number and recipient information ready when calling. The order number can be found on your email receipt (if applicable) or would have been provided by the floral specialist when placing your order by phone.

Our vision is to continue to exceed our customers’ expectations with quality, value and extraordinary service. We understand the time and thought behind each order, and this makes every transaction incredibly important you encounter.

Substitution Guidelines

Open Blooms will always strive to deliver all products as they appear online. At times, substitutions may be necessary in order to meet the delivery requirements and ensure proper and timely delivery.

We have a team of floral specialists that will work with local florists and fill the order to value with flowers, plants and/or containers that are as similar as possible to your selection, substituting only as necessary to ensure a prompt delivery.

In the event that a substitution did not work and you are not satisfied, we stand behind every order with our 100% Money Back Guarantee.

Discount Codes

If you have a discount, coupon, promotional, or business code you can enter it in the “Promo Box” at the bottom left of any page on the site. Your discount will automatically be applied to your order and shown in the checkout process. Please note that special referral codes will require visiting the site from a specific partner or affiliate in order to work properly.

Open Blooms® Privacy Policy

The following discloses our information collection, use and dissemination practices for Open Blooms®, a website of Flowers Today, Inc.

Effective Date: This Privacy Policy was last updated on December 12, 2016 and is subject to change at any time.

Security

Open Blooms® makes browsing and shopping easy, convenient, and safe. Any private information submitted to us (including credit card numbers, names, addresses, and telephone numbers) is encrypted using SSL (secure socket layer) technology ensuring that private information cannot be read as it crosses the Internet. Open Blooms® does not store any credit card information on our website, so your billing information is not accessible by others. We also use VeriSign as our Certificate of Authority. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and Open Blooms®, and Open Blooms® and you, will be free from unauthorized access by third parties, such as hackers.

Children

The Open Blooms® website is intended for the use of adults 18 years or older. You are not permitted to use the website if you are under the age of 18. By using the website, you agree to provide us with accurate information concerning your age or identity if we request it. You also agree not to assist children under the age of 18 in accessing the Open Blooms® website or to attempt to contact children under 18 through the website.

Use of Email Addresses

Open Blooms® will use customer email addresses for periodic communications. For example, we may contact you about feedback on your experience with us, or provide you with promotional offers. Opt-Out: Open Blooms® provides the option to remove your information from our database at any time. If you are on our promotional lists and would like to be removed, simply send an email to im@openblooms.com with “Unsubscribe” as the subject line, or use the unsubscribe link in any email from Open Blooms®.

Choice With Respect To Receiving Marketing Emails

In the future, if you wish to no longer receive any promotional information from Open Blooms®, you may let us know by emailing us at im@openblooms.com with “Unsubscribe” as the subject line. Please allow up to 10 days for your email to be removed. For offline unsubscribe assistance, please contact us at 703-754-1200.

Third Party Use

Open Blooms® must share certain information with our partner companies, affiliates, and other third-party service providers for the exclusive purpose of providing you with the benefits of the Open Blooms® service. We may make your information available to selected third parties including, but not limited to those who share or rent information for direct marketing purposes.

Cookies

A cookie is a string of information that is sent by a website and stored on your hard drive or temporarily in your computer’s memory. We may employ cookie technology to help you move faster through our site. We may employ cookie technology to estimate our total audience size and traffic and to help us improve our site’s experience by measuring which site areas are of greatest interest to users. You can turn off the ability to receive any of these cookies by adjusting the browser settings in your computer, but you should note that if you do so, this may materially affect the functionality of the Open Blooms® website and the information you can access through it. If you wish to find out more about cookies, or how to refuse cookies, please visit the Interactive Advertising Bureau’s website atwww.allaboutcookies.org. We collect anonymous data when you visit most pages on the Open Blooms® website. Your visit may automatically provide us with data that is not linked to your personal information, such as your IP (Internet Protocol) address, browser type, operating system, domain name, access times, and referring website addresses. Some parts of the Open Blooms® website use embedded pixel or JavaScript technologies to facilitate your use of the website and to track general traffic. We use your anonymous data to obtain general statistics regarding the use of the Open Blooms® website and its specific web pages and to evaluate how our visitors use and navigate our website on an aggregate basis. We do not link your anonymous data with personal data.

Third Party Tracking

We use Google Analytics, Google AdWords Conversion tracker, and other Google services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by Google. To opt out of Google tracking, please visit Google’s Ads Settings. We also use Google AdWords remarketing to market our site across the web. We place a cookie on your browser, and then based on your past site visit, Google reads this cookie and may serve our ad on one of their 3rd party sites in their advertising network. You may opt out of this ad serving on Google’s opt out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page.

Links to Other Sites

Open Blooms® may contain links to other websites. We are not responsible for the privacy practices and content of these third-party websites. We strongly urge you to follow safe Internet practices; please do not supply personal information to these websites unless you have verified their security and privacy policies.

Credit Cards

Purchasing from Open Blooms® requires a valid credit card.

Consent

By shopping with Open Blooms®, you consent to the use of your personal information in the manner specified by our privacy policy. We may change, modify, or add to the terms and conditions of this privacy policy at any time. These changes will be posted on our website as appropriate and will be effective from the date of posting. Open Blooms® is operated in the United States.

Transfer of Data Outside of Your Home Country

If you are located outside the United States, please be aware that any information you provide to us will be transferred to the United States. By using our website or otherwise providing us with information, you hereby consent to this transfer. Although personal information collected by us through our website, emails, mail, fax, and telephone is used by us in accordance with this privacy policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries. If you submit data to us about other individuals, you agree, and we assume, that you have obtained consent from each such individual to the submission, transfer and processing of the information.

Frequently Asked Questions

Open Blooms is committed to providing an outstanding experience to all of our customers. In order to better serve you we have created a list of answers to the most frequently asked questions. Click on the question below to get its answer.

Where do I enter my discount code?

If you have a discount, coupon, promotional, or business code you can enter it in the “Promo Box” at the bottom left of any page on the site. Your discount will automatically be applied to your order and shown in the checkout process. Please note that special referral codes will require visiting the site from a specific partner or affiliate in order to work properly. (back to top)

Will I get a confirmation email?

We will send out a confirmation email for every order placed on our web site. Because of the increasing efforts by Internet Service Providers and email applications to block “spam”, sometimes our emails get “filtered” as spam unintentionally. If you do not receive the order confirmation email, please check your “junk” or “spam” email folder to see if it is there. If you still do not find it, call our Customer Care Team at 703-754-1200 and we will resend it. The best way to ensure that you receive emails from us is to add “newsletter@openblooms.com” to your email address book. (back to top)

What are my payment options?

Open Blooms gladly accepts Visa, Discover, MasterCard, American Express, and PayPal. As a VeriSign secured site, all transactions on our site are as secure as possible. Before proceeding with an order, we make an effort to obtain an authorization on your credit card at the point of sale. If there are any problems with securing and authorization, you will be notified as soon as possible via the phone or email.  (back to top)

What is the difference between “Great”, “Greater”, and “Greatest”?

For many of our flower bouquets we offer three arrangement options. “Great” is the standard floral arrangement as pictured on our web site. The “Greater” arrangements contain more flowers in the style and color of the original arrangement. “Greatest” arrangements include even more of the main flowers, filler elements, and make for a truly stunning display. (back to top)

Will the arrangement look like the picture?

We will deliver arrangements representing the designs shown on our site as closely as possible. Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. In case of substitutions, we still stand behind every order with our 100% Money Back Guarantee. (back to top)

Can I request different colors?

Requests may be made for arrangements with different colors than shown on our web site, but we cannot guarantee availability of products in the requested colors. There is a space in the checkout process to enter special instructions for the order, feel free to enter requests there. (back to top)

What employment opportunities are available at Open Blooms?

Open Blooms is experiencing growth, and we are always looking for the best and brightest people to join our team. While we deliver flowers and gifts nationwide, our main headquarters are located in Northern Virginia. Click here to see our current job openings. (back to top)

Can I have flowers delivered internationally from Open Blooms?

Open Blooms is happy to help you send flowers internationally. Please contact one of our floral design specialists at 703-754-1200 for assistance or click the “International” link at the bottom of the page. (back to top)

What is the cancellation policy?

Open Blooms cannot cancel or change orders already delivered or presently in route. If you find it necessary to cancel or change any other orders, please call our Customer Care Team at 703-754-1200.  or go to our customer service center online   (back to top)