Frequently Asked Questions
At Open Blooms, we are an industry leader in providing delivery services on a wide variety of flowers and gifts. Your complete satisfaction is our top priority and every order comes with our 100% Money-Back Guarantee. We strive to exceed our customer's expectations with quality, value and service.
Frequently Asked Questions
Open Blooms is committed to providing an outstanding experience to all of our customers. In order to better serve you we have created a list of answers to the most frequently asked questions. Click on the question below to get its answer.
• Will I get a confirmation email?
• What are my payment options?
• What is the difference between "Great", "Greater", and "Greatest"?
• Will the arrangement look like the picture?
• Can I request different colors?
• What employment opportunities are available at Open Blooms?
• Can I have flowers delivered internationally from Open Blooms?
• What is the cancellation policy?
Where do I enter my discount code?
If you have a discount, coupon, promotional, or business code you can enter it in the "Promo Box" at the bottom left of any page on the site. Your discount will automatically be applied to your order and shown in the checkout process. Please note that special referral codes will require visiting the site from a specific partner or affiliate in order to work properly. (back to top)
Will I get a confirmation email?
We will send out a confirmation email for every order placed on our web site. Because of the increasing efforts by Internet Service Providers and email applications to block "spam", sometimes our emails get "filtered" as spam unintentionally. If you do not receive the order confirmation email, please check your "junk" or "spam" email folder to see if it is there. If you still do not find it, call our Customer Care Team at 1-703-754-1200 and we will resend it. The best way to ensure that you receive emails from us is to add "email@example.com" to your email address book. (back to top)
What are my payment options?
Open Blooms gladly accepts Visa, Discover, MasterCard, American Express, and PayPal. As a VeriSign secured site, all transactions on our site are as secure as possible. Before proceeding with an order, we make an effort to obtain an authorization on your credit card at the point of sale. If there are any problems with securing and authorization, you will be notified as soon as possible via the phone or email. (back to top)
What is the difference between "Great", "Greater", and "Greatest"?
For many of our flower bouquets we offer three arrangement options. "Great" is the standard floral arrangement as pictured on our web site. The "Greater" arrangements contain more flowers in the style and color of the original arrangement. "Greatest" arrangements include even more of the main flowers, filler elements, and make for a truly stunning display. (back to top)
Will the arrangement look like the picture?
We will deliver arrangements representing the designs shown on our site as closely as possible. Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. In case of substitutions, we still stand behind every order with our 100% Money Back Guarantee. (back to top)
Can I request different colors?
Requests may be made for arrangements with different colors than shown on our web site, but we cannot guarantee availability of products in the requested colors. There is a space in the checkout process to enter special instructions for the order, feel free to enter requests there. (back to top)
What employment opportunities are available at Open Blooms?
Open Blooms is experiencing growth, and we are always looking for the best and brightest people to join our team. While we deliver flowers and gifts nationwide, our main headquarters are located in Northern Virginia. Click here to see our current job openings. (back to top)
Can I have flowers delivered internationally from Open Blooms?
Open Blooms is happy to help you send flowers internationally. Please contact one of our floral design specialists at 1-703-754-1200 for assistance or click the "International" link at the bottom of the page. (back to top)
What is the cancellation policy?
Open Blooms cannot cancel or change orders already delivered or presently in route. If you find it necessary to cancel or change any other orders, please call our Customer Care Team at 1-703-754-1200. or go to our customer service center online (back to top)
For assistance placing an order
For assistance with an existing order
Attn: Customer Service
4212 Technology Ct
Chantilly, VA 20151